Three care tiers, one dossier, CLB federation
The Flemish care continuum is not marketing speak — it is established in education law. EduVlaanderen follows the continuum strictly: broad base care (tier 1) is implicit, increased care (tier 2) and extended care (tier 3) have a structured dossier with actions, follow-ups, and CLB federation.
What breaks today
In Smartschool, "care" is spread across notes, messages, and Word files on the shared drive. Nobody knows what information whom may see. CLB workers receive emails with PDF attachments — a GDPR nightmare.
How EduVlaanderen fixes it
One dossier per student, with explicit confidentiality levels: team-visible, care-team-visible, or CLB-only (federated, only via explicit share). Actions are recorded chronologically, with type (observation, intervention, meeting, referral, note) and optional follow-up date.
Care coordinator workflow
- 1. Class teacher flags a student — opens an increased-care dossier (tier 2).
- 2. First action: observation (behaviour, schoolwork, social interaction).
- 3. MDO decides on external support — escalation to tier 3 (confidentiality auto-narrows to care-team-only).
- 4. CLB worker receives explicit share grant — can now read + write that one dossier.
- 5. Monthly follow-up via scheduled action nudges.
- 6. Close dossier with closing note once student fits back in tier 1 (base care).
Why it works this way
The care continuum requires gradation of interventions and of privacy. A class teacher must be able to see a student gets extra support, but not necessarily the family-context details that the CLB worker discusses. By storing confidentiality as a first-class attribute in each dossier, we avoid the "all or nothing" culture that pushes schools toward informal email.